Customer Terms and Conditions

These Terms and Conditions were last updated on 30th March 2016


1.1 You can place orders with STAUB-shop online.

1.2 This option is collectively referred to as the “Services”/“Service”.

1.3 The terms and conditions contained in this document (“Terms and Conditions”) apply to purchases made using this Service.

1.4 Throughout these Terms and Conditions, the terms “Demeyere CommV, we, our, us” refers to Demeyere.

1.5 By using the Services you are indicating your acceptance to be bound by these Terms and Conditions. They form a legal agreement between you and us and can only be amended with our consent. Any purchases you make are subject to these Terms and Conditions.

1.6 We reserve the right to change these Terms and Conditions from time to time without prior notice, provided that any such change will not affect any purchases you have made before the change is implemented. Your continued use of the Services shall signify your acceptance to be bound by the latest Terms and Conditions.

1.7 We will use any information you provide in accordance with our privacy policy.


2.1 All orders placed by you are subject to acceptance by us. We may choose not to accept your order for any reason and will not be liable to you or to anyone else in those circumstances.

2.2 If a product you wish to order is out of stock we will notify you when this product is available again. When the product is back in stock and available to order you will receive a notification via email.

2.3 Acceptance of your order and the formation of a contract between us will take place when we dispatch the products ordered to you, unless we have notified you that we do not accept your order or you have cancelled it in accordance with section 7 below.

2.4 You can check the status of an outstanding order at any time by phone or online.

2.5 You must provide a valid email address when placing an order to enable us to send you the required contract in durable form. The contract between DEMEYERE and the purchaser is concluded when payment for the order has been accepted by DEMEYERE. The order is confirmed in an order confirmation email sent to the purchaser at the email address entered when making the purchase.


4.1 All prices are in euros (€), inclusive of BE VAT (where applicable), but exclude delivery charges.

4.2 Delivery charges, where applicable, are clearly displayed when you view the products you have selected within your basket. Delivery charges will be added to the total amount due once you have selected a delivery service, upon which they are automatically calculated and added to your order.

4.3 In the unlikely event that the price of a product has been incorrectly advertised, we will contact you to ask whether you wish to proceed with the order at the correct price. If you are not happy to proceed, or we are unable to obtain your instructions, we will cancel the order. We will not be obliged to supply products at the incorrect price.


5.1 Payment can be made by most major credit or debit cards or with a PayPal account. We do not accept cash.

5.2 We cannot accept your order until you have paid for it in full.

5.3 Online payments: DEMEYERE does not store your payment (credit card, debit card or PayPal) details. Payments made in the STAUB online shop are securely handled by the payment provider Computop via the Computop Paygate solution. Computop handles and processes payment details securely using the very latest encryption and firewall technology. Computop is a regulated and fully certified PCI DSS 3.0 Level 1 (Payment Card Industry Data Security Standard) payment provider. Your transaction is fully encrypted and protected with advanced anti-fraud measures. You may be asked to enter your Verified by Visa or Mastercard SecureCode password to complete your transaction. If you pay using PayPal then your transaction is subject to the PayPal privacy policy.


6.1 We deliver to Belgium, the Netherlands and Luxembourg using the courier PostNL (unless otherwise specified). We are also able to deliver to countries within the EU. Deliveries usually take between 2-4 working days. We aim to get your goods to you in the shortest amount of time and in the most cost effective way. During busy periods, extreme circumstances or force majeure, delivery times may be delayed. We do not ship on weekends or public holidays.

6.2 Where delivery charges are displayed on screen, these are standard.

6.3 We only dispatch products ordered by you once payment has been authorised.

6.4 We will deliver directly to the address specified in your order. We cannot deliver products within the same order to multiple addresses.

6.5 Once delivered, the products ordered will become your property (provided they have been paid for in full) and your responsibility. Risk of loss and damage of products passes to you on delivery.

6.6 If you choose to use the Services from outside the Belgium, you are responsible for complying with local laws, if and to the extent that they are applicable. We do not represent or warrant that any product we sell is appropriate for use or available in locations outside of Belgium, or that it complies with any legal or regulatory requirements of such other locations.

6.7 If you order products for delivery outside the BeNeLux, they may be subject to import duties and taxes; you will be responsible for these. We have no control over such charges and cannot advise you as to what they may be, although your local customs office may be able to assist. For deliveries outside the BeNeLux, you will be regarded as the importer and it is your responsibility to comply with all laws and regulations of the country in which the products are to be delivered. Cross-border deliveries may be subject to opening and inspection by customs authorities.

Returns and Cancellation

7.1 You have a statutory right to cancel your purchase. If you wish to cancel you must tell us in writing within 14 days from the date on which the product is delivered. You must take reasonable care of the product and you should return the product to us (at your own risk and cost) within 14 working days of notifying us of your cancellation. The product must be returned unused. Please return the product with its original packaging. Please allow up to 14 days from our receipt of your returned product for your refund to be processed.

7.2 It is our policy to contact and work with customers whose level of returns is very high. This is to ensure that our prices are not negatively impacted by the cost to DEMEYERE of dealing with an extremely high number of returns by a small minority of customers. If a customer continues to return an extremely high number of products to us, we reserve the right to close their account. If this happens the customer’s statutory rights will remain unaffected, orders accepted by us before the account has been closed will be fulfilled in accordance with these terms and individual product warranties will continue to be honoured in accordance with their terms.

7.3 If you wish to return an unused, non-faulty item and replace it with an alternative item please cancel and return your initial product and place a different, separate order for the replacement.

Faulty or Damaged Products

8.1 DEMEYERE will refund the purchase price together with the delivery charge for any product that is delivered in a damaged or faulty condition. We will also refund the purchase price together with the delivery charge for any product that develops a fault within a period of 1 year from delivery (other than due to normal wear and tear, failure to follow instructions or misuse).

8.2 Alternatively, if you would like, DEMEYERE will replace the product with the same, or a similar product (subject to stock availability). Contact our Customer Service representatives (see section 15 below) who will send you a pre-paid label to return the product by post or arrange for a courier to collect it from you depending on your location. If you are from outside of the BeNeLux please contact customer services who will advise you on the best possible way of returning your item. Return delivery is free of charge when using our return channel. Please include your order number (if possible) with the returned product and indicate whether you require a refund or replacement (subject to stock availability). If the product is to be returned by post, please remember to obtain proof of posting. Please allow 14 days from our receipt of your product for your refund to be processed or a replacement product to be dispatched.

8.3 We reserve the right to refuse to issue a refund/replacement product and to recover the cost of the return delivery from you in the event that the product is found to have suffered damage after delivery or has been misused or used otherwise than in accordance with the instructions or if the problem is due to normal wear and tear. We do ask that damaged or faulty products are returned promptly.

8.4 Nothing in this section or elsewhere in these Terms and Conditions or in our returns policy affects your statutory legal rights.

Product Information

9.1 We have taken reasonable steps to display as accurately as possible the colours and other detailing of our products. However, the actual colours and detailing you see on screen will depend on the equipment you use to view the products. We cannot guarantee that your computer monitor, screen or mobile device display will exactly reflect the colour or detailing of the product upon delivery.

9.2 Any information regarding sizing of products is included as a guide only. If you are in any doubt as to the size of any product you require, we recommend that you contact us prior to placing an order. Our contact details are set out below.

9.3 The STAUB products offered on this website are covered by a limited lifetime guarantee against manufacturing and material defects. They are not covered against damage through misuse or accident. Please contact us if you have a query relating to the product guarantee.

Age-restricted products

10.1 If you wish to order a product where a minimum age requirement is indicated, you must confirm that you are of the required age before you will be able to proceed with the order. We reserve the right not to supply any age-restricted product where we reasonably believe that you are below the relevant minimum age. 

Our liability

11.1 We will not be liable to you where performance of any of our obligations is prevented or restricted by any circumstance or cause beyond our reasonable control.

11.2 You are responsible for the use you make of the products you order. To the extent not prohibited by law, we accept no liability for any loss which is not reasonably foreseeable or for any business loss (which includes loss of profits, contracts, goodwill, opportunity and other similar losses).

11.3 We accept liability for death or personal injury caused by our negligence and responsibility for fraudulent misrepresentation and any other liability that cannot, under Belgian law, be excluded.

11.4 Nothing in this section or elsewhere in our Terms and Conditions affects your statutory legal rights.


12.1 Any formal legal notices should be sent to us at the address at the end of these Terms and Conditions by post or by email and confirmed by post.

12.2 Failure by us to enforce a right does not result in waiver of such right. You may not assign or transfer your rights under these Terms and Conditions.

12.3 If any part of these Terms and Conditions is found to be unenforceable as a matter of law, all other parts of these Terms and Conditions shall be unaffected and shall remain in force.

12.4 You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of the Services shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.

12.5 You may not assign or sub-contract any of your rights or obligations under these Terms and Conditions or any related order for products to any third party unless agreed upon in writing by DEMEYERE.

12.6 DEMEYERE reserves the right to transfer, assign, novate or sub-contract the benefit of the whole or part of any of its rights or obligations under these Terms and Conditions or any related contract to any third party.

12.7 DEMEYERE will process any Personal Data it would receive in the context of its professional relationship with any (prospective) client or any other third party in full compliance with EU and Belgian applicable privacy legislation, i.e. the Belgian Privacy Act (Act of 8 December on the protection in relation to the processing of personal data ) and the General Data Protection Regulation (GDPR) ( Regulation (EU) 2016/79) as of its implementation on 25 May, 2018.

12.8 You and we agree that Belgian law applies to these Terms and Conditions and that any dispute between us arising out of or in connection with these Terms and Conditions will only be dealt with by the Belgian courts. We are required by law to inform you that purchases can be concluded in English and that no public filing requirements apply.

How to contact us

By Phone

+32 (0) 14 285 210

Our customer service team are available Mon-Fri 8:30am to 5pm.

By email

Contact us via

By letter, write to us at:

Demeyere Comm V.


Atealaan 63

2200 Herentals


Terms and Conditions for Internet pages under the Internet domain linked pages contained therein.

1 Application

The use of these Internet pages is solely permissible by the set out Terms and Conditions.

Please read carefully the following Terms and Conditions. You are agreeing to abide and be bound by such Terms and Conditions.

The contents of the DEMEYERE web pages may not be modified or in any way commercially or officially reproduced, exploited, redistributed or used in any other way than allowed.

Downloading of contents from the DEMEYERE web sites is permitted solely for private and non-commercial use.

It is prohibited to use the contents of these web sites on other web sites or in networks.

2 Services

DEMEYERE stores specific information on its websites to view or download.

DEMEYERE reserves the right to terminate these web pages wholly or partially at any time. DEMEYERE does not assume any liability for an uninterrupted or error free and continuous access. DEMEYERE does not assume the obligation to update the contents of the web pages.

3 The Right to Use Information

The user is prohibited to use the retrieved information to neither sell or hire them to third parties nor release them in any other way. Retrieved information may not be altered or partially taken out of context in any way.

All information stored on the DEMEYERE websites are protected by copyright, intellectual property rights and other regulations and laws.

You may not do any of the following without prior written permission from us:

copy, supplement, reproduce, modify or in any way commercially exploit or redistribute any of the contents.

Beyond these Terms and Conditions no further right of use exists, specifically to the use of the company name or other trade protection regulations.

4 User Obligations

Users of the DEMEYERE web pages must not: harm persons or their personal right; contravene the standards of moral conduct with his/her way of using the site disparage products or brand of DEMEYERE shown on the site; violate or infringe trademarks; copyrights or any other right of ownership; distribute virus infected or other contents that may harm the software; add, store or send hyperlinks or contents without being entitled to do so; distribute advertising or unsolicited e-mails.

5 Hyperlinks

DEMEYERE web pages may contain hyperlinks to other third party websites. DEMEYERE does not assume any liability for the contents of these pages nor does it assume ownership.

6 Liabilities

DEMEYERE will not be liable for any damages, including indirect or consequential damages, or any damages arising from use or loss of use, data or profits, whether in contract, negligence or other tortuous action, arising from or in connection with the use of DEMEYERE websites, its suppliers and third parties mentioned there.

This does not include premeditation or a case where a legal obligation is unavoidable.

DEMEYERE does not warrant that functions contained in DEMEYERE contents will be free of viruses or bugs. The user is obliged to use make his/her own security arrangements.

Data Protection & Privacy

We will use any personal data collected during your use of the websites only in accordance with current data protection legislation.

General other agreements need to be in writing.

Access to information of DEMEYERE websites from countries where this is illegal is prohibited. Please see our Privacy Policy for further information.

These terms shall be governed by and interpreted in accordance with the laws of Belgium.