Delivery

To which countries does Tomorrowland by STAUB ship?

Tomorrowland by STAUB ships free of charge to Belgium, the Netherlands and Luxembourg. Worldwide shipping is possible, shipment costs can be seen here

How fast is delivery?

If the product is in stock and ordered before 18.00 hours, we strive to deliver the next day in the Benelux. Ordered Friday? No problem, we work with PostNL, which also delivers on Saturdays in Belgium and the Netherlands.

If the product is temporarily unavailable, we aim to deliver within 7 working days, but 90% of the orders will also be delivered earlier in this case.

Can I track my order?

Yes, after your order is shipped, you will receive a tracking code via email.

What if I am not at home at the time of delivery?

Are you not at home when PostNL delivers your package? Then choose for yourself where and when you want to receive your package. You can see the possibilities to change the delivery in the Track & Trace environment.

You can choose for:

–          Delivery at another time (daytime or evening)

–          delivery at your nearest PostNL location

–          As soon as PostNL has received your parcel from the sender (usually in the evening), you can inform PostNL of your choice. This can be done until 6:00 a.m. on the day of delivery.

Did you miss the delivery person?

If you are not at home, the delivery person will first try to deliver the parcel to the neighbours. If this is not possible, the delivery person will leave a message for you. PostNL will come back the next working day with your parcel. You can also choose a time or place yourself after the first time. This can be done with the code on the message that the parcel deliverer leaves behind. You can inform PostNL of your choice until 22:00 hours.

Can’t deliver your parcel the second time? Then PostNL will store it for you at a PostNL location near you. You will then have two weeks to pick up your parcel. After that, PostNL will send it back to the sender.

Don’t forget to bring a valid proof of identity with you when you pick up your parcel, otherwise the parcel may not be handed over to you.